Frequently Asked Questions
Quick Answers to Common Questions About Our Services
Find comprehensive answers about Ofsted registration, compliance support, training programs, and advisory services for children's social care providers.
Account Security
Protecting your account and earnings.
How is my account protected?
We use encrypted passwords, secure sessions, and OTP verification for sensitive actions to protect your account.
What should I do if I suspect unauthorized access?
Immediately change your password and contact support. We'll help secure your account and investigate any suspicious activity.
Can I enable two-factor authentication?
Yes, enable 2FA in security settings for an extra layer of protection using OTP codes sent to your phone.
How often should I change my password?
We recommend changing your password every 3-6 months or immediately if you suspect any security issues.
What if I forget my password?
Use the 'Forgot Password' feature to receive a reset link via email or SMS to create a new password.
Can I log in from multiple devices?
Yes, but for security, you may need to verify new devices via OTP before accessing your account.
How do I secure my wallet?
Use a strong password, enable 2FA, never share your credentials, and log out after each session on shared devices.
What data is collected and stored?
We collect necessary information for account operation, commission tracking, and compliance. All data is encrypted and securely stored.
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